Let’s work it out.
Have a question about a tool, a problem with the website, or a privacy inquiry? Email FolioConvert support.
No account is needed to contact support. This address receives messages; response times are not guaranteed.
Help us understand the problem
- Name the tool and describe the steps you took.
- Include your browser and device type, and the source/target formats.
- Describe what you expected and what happened. Remove private details from error messages or screenshots before sharing them.
Keep your files and credentials private
Do not email source documents, audio/video recordings, passwords, authentication codes or session tokens. Support cannot inspect the files or unsaved work held only in your browser. Conversions run on your device; an email inquiry is a separate communication that you choose to send.
Support messages are forwarded through Cloudflare Email Routing to the operator’s inbox. Your sender address, message and any attachments you choose to send are handled by the mail services involved. See the Privacy Policy for the distinction between support correspondence, account data and local file processing.
Before you write
Check the tool’s supported formats and limitations, or visit the FAQ. A different browser or a smaller supported file may help. Preserve your original and review the output before relying on it.
For account or privacy questions, use the same support address. Self-service account deletion, password recovery and email verification are not available in this release; emailing support does not automatically change an account or prove ownership of its address.